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Taking Charge of Your Health


Hi. My name is Kane Wilkin, co-founder of InHomeSafetyGuide,
buying advice to keep your loved ones safe. If you’re watching this video hopefully you’re
interested in learning more about how a medical alert system works… because that’s what
we’re going to share with you, but we’re also going to give you insider information and
tips that other review sites likely won’t tell you. Let me preface this in saying that several
years ago I was in a position to research online how a medical alert system could help
my aging grandmother continue to live independently. It was quite an experience just to figure
out how a medical alert system worked and who were the reputable providers to choose
from. Ok, let’s get started. Here are the key components of an in-home
medical alert system and they all pretty much function the same way. When you need help, you just press the emergency
button on your wristband or pendant and it will send a signal to the base unit and the
base unit will automatically call the medical alert monitoring center via a cellular or
a landline connection. The medical alert agent will then pick up
and say, “Mr. Clark, this is your medical alert provider, do you need help?” You would then respond to the medical alert
agent and they would send the help you need. This whole process look simple.. and it is,
but let me tell you a few key points on how we got here. First, when you set up service with a medical
alert provider, you would give them your contact information, your address, your phone number
AAAAND your Personal Emergency Contact List. So, when you do press the HELP button on your
wrist band or pendant or the base unit and you connect with the medical alert agent,
they ALREADY know it’s you calling because they have caller ID, and they already know
who to contact on your emergency list, such as your neighbor or relative or local emergency
responders and they also know where to send them to, because they already have your physical
address. This makes the whole process to get the help
you need quick and efficient, because time is of the essence, when you need help fast. Ok, I want to give you additional details
on how you use these devices to communicate. The wristband and pendant is one-way communication. In other words, after you press the HELP button
on either of these devices, a signal is sent to the base unit and the base unit will automatically
call and connect you with the medical alert monitoring center. After that, the wristband and pendant devices
are no longer involved in the communication process anymore. My point is this, there is no microphone for
you to speak into nor is there a speaker for you to hear anything out of. As for the base unit, the microphone and speaker
is built into it, which makes it a 2-way communication device. Even if you’re not next to the base unit or
if you’re in the other room, the base unit device has a high quality microphone that
can pick up your voice and also has a very loud speaker so you can hear what is being
said by the medical alert agent. Here’s another important point. if you press the HELP button on your wristband,
pendant or base unit and you’re unable to communicate with the medical alert agent for
any reason or you’re simply too far away from the base unit for the microphone to pick up
your voice, the medical alert agent will still send the help you need by following your personal
emergency contact list. So, in this situation, per your emergency
contact list, the agent may call your neighbor and say, “Mr. Clark has pressed the HELP button
on his medical alert device, but we are unable to communicate with him. What would you like to do?” Then your neighbor can then say, “Thank you. I’m going over to Mr. Clark’s place right
now to make sure he’s ok.” Done! However, if you are interested in having a
medical alert wristband or pendant that has a microphone or speaker in it, that means
you’d be looking for a mobile GPS medical alert system, but you need to understand that
those devices are a bit bulkier, need to be charged daily and a little more expensive. On our website, you can learn more about a
mobile GPS medical alert device and if it’s the right fit for you. Here’s another helpful tip. Some people might say, “Hey, if someone needs
help, why don’t they just call 911 from their smartphone instead of using a medical alert
system? Ok, let’s compare how many steps it takes to contact someone for help on smartphone
vs. a medical alert device. Ok, the smartphone. Pull it out of your pocket. Enter your passcode to unlock your phone if
you have one. Find and click on Phone app. Click on Keypad mode. Dial 9-1-1. Click Call button. At this point, you would wait to connect to
the 911 operator and tell them who you are, what you want, where you live, etc., etc. That’s a lot steps! Now let’s see how many steps it takes to contact
someone to get help with a medical alert device. Ok, I can press a Help button on here or here
or here and I’ll press it here. That’s it. Just one step. Done. Alright, now that you believe a medical alert
system is the right solution for you or a loved one, how do you determine which medical
alert PROVIDER is right for you. Well, on our InHomeSafetyGuide website, we’ve
done all the homework for you. If a company has an InHomeSafetyGuide Certification
seal assigned to them, then that means their product and service has been thoroughly reviewed
and tested by our team and meets a very good to excellent rating based on a key set of
customer criteria, which essentially means, they’re the real deal. So, while you would be fine going with ANY
of our recommended providers that are InHomeSafetyGuide certified, we suggest you read our full detailed
reviews and narrow it down to TWO providers and give them a call, ask them a few questions
just to validate pricing or how long they’ve been in business, and confirm 100% of their
medical alert agents are based in the United States, etc. The medical alert provider that doesn’t give
you a hard-sell and makes you feel the most comfortable, then that is the solution you
want to go with. And if it doesn’t go well for any reason,
our team here wants to know about it to ensure that provider continues to meet our certification
criteria. It does matters to them, and they don’t want
to jeopardize their certification status on our website. So from all of us here at InHomeSafetyGuide,
we hope this information helps you better understand how a medical alert system works
and how to size up the best one for you. Thanks.

3 thoughts on “How a Medical Alert System Works and How to Choose One

  1. I work for a company that helps lifeline patience setup the equipment via phone. Thanks for the information. Very useful.

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